Cancellation Policy
Cancellation Policy
Clear guidelines for cancellations, rescheduling, and refunds.
- Appointment Cancellation: Customers may cancel their appointment by contacting LUNA Skin & Aesthetic before the scheduled appointment time.
- Advance Cancellation : We recommend cancelling or rescheduling appointments at least 24 hours in advance to avoid any applicable cancellation charges.
- Late Cancellation : Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
- No-Show Policy : If a customer does not attend a scheduled appointment without prior notice, the appointment may be treated as a no-show and any applicable booking amount may be forfeited.
- Rescheduling : Customers may request to reschedule their appointment, subject to availability. Rescheduling requests should preferably be made at least 24 hours before the appointment.
- Booking Amount : If an advance payment or booking fee has been collected, the amount may be adjusted against a future appointment or refunded according to the applicable cancellation terms.
- Product Orders : Cancellation requests for skincare product orders must be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.
- Refunds : Where a refund is applicable, it will be processed through the original payment method. The time taken for the refund to reflect may depend on the payment provider or bank.
- Clinic-Initiated Cancellation: LUNA Skin & Aesthetic reserves the right to cancel or reschedule an appointment due to unforeseen circumstances. Customers will be informed as soon as reasonably possible.
- Policy Updates: LUNA Skin & Aesthetic reserves the right to update or modify this Cancellation Policy when necessary. Any changes will be published on this website.
